Privacy Policy

1. Who We Are

This website is operated by Gary Melia, trading as The Convergence Method, Hertfordshire, WD3 5NT, United Kingdom. We are the data controller for personal data collected through this website. Contact us at gary@convergencemethod.co.uk.

2. What Data We Collect

We collect minimal personal data. The data we may hold about you includes:

• Purchase data — name and email address provided at checkout, processed by FastSpring as our merchant of record
• Email enquiries — any information you choose to share when contacting us directly
• Website usage data — anonymous analytics data collected via standard hosting tools (no personally identifiable information)

We do not operate a mailing list, newsletter, or any automated marketing system. We do not use cookies beyond what is strictly necessary for the website to function.

3. How We Use Your Data

We use the data we hold solely to:

• Process and fulfil your purchase
• Respond to enquiries you send to us directly
• Comply with our legal obligations

We do not use your data for marketing, profiling, or any automated decision-making.

4. Third Parties

FastSpring acts as our merchant of record and processes all payments on our behalf. FastSpring collects your payment and billing information directly and is subject to its own privacy policy. We receive only the information necessary to confirm your purchase and deliver the product.

We do not sell, rent, or share your personal data with any other third parties.

5. Data Retention

We retain purchase records for as long as required by UK tax and accounting law (currently 6 years). Email correspondence is retained for as long as it is relevant to an ongoing enquiry or relationship.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no legal obligation to retain it
• Object to or restrict our processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at gary@convergencemethod.co.uk.

7. Security

We take reasonable steps to protect any personal data we hold. Payment data is handled entirely by FastSpring and is never stored on our systems.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

9. Contact

For any privacy-related questions, contact us at gary@convergencemethod.co.uk.